The Motor Industry Code of Practice for Service and Repair was developed as a means of recognising quality within the industry and promoting peace of mind for motorists. It helps motorists identify responsible garages, offers a structured advice and complaints procedure and promotes good customer service.
More than 6,500 garages in the UK subscribe to the Code and millions of motorists benefit from its protection and standards, in addition to the free advice line and dispute resolution service.
The launch of the Code marked a major development in consumer protection in the automotive sector. With the support of the industry, government and Trading Standards, the Code has completed stage one of the OFT’s Consumer Codes Approval Scheme.
